Technical Issues

Why is my Blueprinter® software not syncing with the cloud?

To sync properly, MS Edge requires the correct browser settings.

First, ensure that you're using either Chrome or MS Edge as your browser as they are the only two supported browsers.

Further, MS Edge requires particular settings for Blueprinter software to sync properly. If using Edge and your software isn't syncing, then one of the actions below should solve the problem:

1) To continue using MS Edge, correct the settings. Depending upon your access rights and technical comfort, you may need help from your IT department to make those changes. Here are the instructions:

2) For a faster and better solution, switch to Chrome as your browser for Blueprinter software. For many reasons, it provides the best experience.


In most cases, this should solve the problem. If not, please try these:    

1) If encountering the issue while connecting through a VPN, disconnect the VPN and try again. 

2) Close and re-open the browser. 


If there is still an issue after trying the solutions above, please fill out the CONTACT FOR SUPPORT link on this page.