How do I solve a browser cache issue?

Addressing browser cache errors can solve a multitude of issues.

Blueprinter® software stores data within your browser's cache. Sometimes, it needs a little encouragement to grab new data. We may need to do a few things to push this action. 

Occasionally, this data can become corrupted, which causes many odd symptoms. Many of these are caused by using different internet options (with/without VPN, office vs. home, hotels, airports, various corporate facilities, etc.).

Just like with your PC, "powering it off and on again" can solve many odd issues, as can clearing the cache. This is a recommended course of action if you have an unusual issue. 

Before doing any of these, please first verify that you are online. 

Any of the actions below may resolve your issue. Please try them in the order as listed. 

1. Open and close other projects. 

2. Log out and log back in again.

You will find the instructions here: https://support.theaiminstitute.com/en/how-do-i-log-out-then-log-in-again

3. Use a different internet connection. Sometimes, the specific requirements of a company's internet at your facility can create a cache issue. Perhaps try your phone's "Personal Hotspot." Or, if you typically use a VPN, try turning off the VPN. Afterward, open/close some other projects to encourage the sync. 

4. Close your browser, then try a different one. There are exactly two approved browsers: Chrome and MS Edge. (Chrome is the recommended one.) Close the one you're using and try a different one. Again, verify that you are online first and that you do not have unsynced changes. You know this if the Cloud Sync Status has a green checkmark that reads "Synced."

5. If none of these options have solved your issue, use the "Contact for Support" link as shown below to file a case. Please answer the questions diligently to ensure that we can solve your problem as soon as possible.